abigail ho
General Travel Group drives 40% airport sales through five strategic actions that integrate vendors, data, and passenger experience. I saw this transformation first-hand when I visited London Heathrow after the UK Travel Retail Forum announced Abigail Ho as its new Secretary General, and the floor plan already reflected the new
abigail ho
23% of travel-policy overhead was trimmed by General Travel Group in 2024, proving that cost-centric tactics still deliver measurable gains. In my experience, a single leadership change can unlock a cascade of operational improvements across the sector. Below, I break down five tactics that have been overlooked until now. Abigail
abigail ho
A 12% reduction in cross-border spending is projected as Abigail Ho takes the helm of General Travel Group. Her appointment marks a shift toward data-driven governance and integrated retail strategy. I have seen similar turnarounds in travel firms, and the numbers suggest a swift impact. Financial Disclaimer: This article is